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What You Agree To When You Use Wicket11

Using Wicket11 means you accept the terms set out on this page. Access to our platform, including deposits via bKash, Nagad, and Rocket, is subject to your local law and the eligible regions we serve — check that you qualify before opening an account.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredPolicy updated as needed
Wicket11 What You Agree To When You Use Wicket11
POLICY CONTACT PATHS

Reach Us About a Legal or Account Query

If you have a question about these terms, your account status, or a payment dispute involving bKash, Nagad, or Rocket, our support team handles policy queries directly. Have your account ID ready when you write in — it speeds up every review. Players in Dhaka and across Bangladesh can reach us through the channels below.

Live Chat Open the chat window from your account dashboard for real-time help on policy or payment queries.
Email Support Send your query with your account ID and any relevant transaction reference to our support address.
Help Centre Our help section covers common account, payment, and eligibility questions in plain language.
HOW WE HANDLE DATA

Account Security, Data and Your Rights

We store only the account data needed to operate your wallet, process payments, and meet legal obligations. Your bKash, Nagad, or Rocket number is held securely and used only for transaction routing — we do not share it with third parties outside of payment processing. You can request a copy of your account data or ask us to close your account by contacting support with a written request and your account ID.

Data Retention

We keep account and transaction records for as long as required by applicable law, then delete or anonymise them.

Cookie Use

Cookies on this site handle session state and basic analytics; no third-party advertising cookies are set without notice.

Account Security

Login is protected by OTP verification sent to your registered mobile number; never share that code with anyone.

Data Requests

To access, correct, or remove your personal data, contact support in writing with your account ID and the specific request.

Common Questions About Our Terms

These are the questions we hear most often about account eligibility, data, and policy on Wicket11.

Account registration is open to eligible adults in supported regions where local law permits. It is your responsibility to confirm that online gaming is lawful where you are before registering.

We retain transaction and identity records for the period required by applicable law, then delete or anonymise them. Contact support with a written request to start the closure process.

Yes. Send a written data-access request to our support team with your account ID. We will respond within the timeframe required under applicable data protection rules.

Applicable law depends on your jurisdiction and the eligible region through which your account is registered. We do not make specific legal-jurisdiction claims on this page.

Contact support with your account ID and the payment reference number from your wallet app. We review transaction logs and coordinate with the relevant payment provider on your behalf.

We may update terms at any time. Changes are posted on this page, and continuing to use your account after a change is posted means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.